Learn how to handle multiple bosses, track assignments,
create a smoother work flow, select the best equipment at the lowest
price, motivate, improve communication with management, negotiate, make
decisions, solve problems, prioritize, juggle multiple projects, share
suggestions and concerns, network, decline requests without appearing
negative, develop relationship with your manager.
THE ANDROGYNOUS MANAGER - WHAT'S GENDER GOT TO DO WITH IT?
To be understood, first we must understand...
* How men and women lead, make decisions, solve problems, and communicate can differ
* There are common denominators - what men and women can learn from each other
* How we can improve results and relationships.
Co-author of A Woman's Place Management, author of The Woman Manager and The Female Entrepreneur, Dr. Sitterly's books have been translated in seven languages. She has trained thousands in five countries over twenty years on women in the workplace.
APPROPRIATE WORKPLACE BEHAVIOR
To maintain a positive harassment-free, non-discriminatory
productive work environment learn what types of behaviors or comments
can cross the line and how to respond. Understand our responsibilities
and accountabilities, value differences, and gain awareness, sensitivity,
and knowledge for appropriate conduct in our diverse workplace.
DEALING WITH NEGATIVITY
Negativity impacts morale, teamwork, quality- even retention
of valued employees. Designed to help you reduce frustration with dealing
with negative people and difficult situations, this program provides
practical solutions for positive attitude maintenance and improved relationships
and performance. Recognize negativity and become more optimistic and
solution oriented. Assess and recharge your attitude and enthusiasm
by recycling problems into opportunities with solutions.
To communicate directly, honestly, openly with tact and
sensitivity, assertiveness training will identify areas that need improvement
and provide techniques for getting more of what you want with win-win
outcomes. Whether you need to become more direct or less abrasive or
passive, or to deal with people who are abrasive or passive, improve
your communication skills and personal power. Learn how to deal with
anger, assert without offending or intimidating, and assess communication
styles. ( Cassette tape available.)
Benchmarking is a continuous, systematic way to identify
"best practices" of those companies, products, services, systems and
processes that can be integrated, adapted, managed and measured in a
company's current operations. Learn the process and approaches of benchmarking,
its role in the TQM/CI process and how to implement it in your company.
Select an issue or subject for benchmarking and develop an action plan,
prioritize improvement areas, set targets and assemble a benchmarking
team as a result of this application oriented program.
Need a refresher course on the process of business to
understand how each employee or supervisor impacts the bottom line?
Review the business basics, apply the business process model to your
own business and company, identify the factors that impact your business
environment, learn business cycles, develop a "business person's" mind-set,
and build a foundation of business concepts, processes and factors as
they relate to your company.
Facing rapid and continuous change is a way of life driven
by continuous improvement, service, teamwork, productivity, empowerment,
performance management, and more. To stay competitive, both organizations
and individuals must manage change proactively. This session will clarify
our roles, help us to use events to create win-win situations for both
the organization and ourselves, understand change to stay motivated
and productive under challenging conditions and transitions.
COACHING & COUNSELING EMPLOYEES
Diverse situations and problems require coaching and
counseling skills to build support, productivity and synergy. Learn
how to coach and counsel, delegate, motivate, solve problems interactively,
build trust and collaboration, inspire individual and collective achievement,
challenge high achievers, give and receive feedback, resolve conflict
Good communication skills are critical for personal and
professional success. Ensure results through effective interpersonal,
verbal and non-verbal communication, assess communication styles, learn
words to avoid and those to use, present an idea or share a concern,
share an opinion, request or suggestion, listen, give and get feedback,
instructions, and directions.
CONFLICT - RESOLVING DIFFERENCES
Managing conflict is an essential people skill for propelling
professional and personal success. How differences are resolved can
be as important as the issue itself. Learn how to recognize different
types of conflict, apply resolution strategies, confront without hostility,
recognize signals, value differences & set empowering ground rules
for win-win outcomes, less stress, more confidence and better relationships
CONSULTING - HOW TO START AND GROW A SUCCESSFUL CONSULTING BUSINESS
Both new and experienced consultants can benefit from learning how to start and build a successful, sustainable consulting business. This interactive seminar will help lay the foundation by covering the steps, skills and challenges of developing and growing your business. The seminar is presented by Dr. Connie Sitterly, CMC, and president of Sittcom Inc./ Management Training Specialists. CMC (Certified Management Consultant) is awarded by the Institute of Management Consultants USA and signifies the highest standards of consulting and adherence to the ethical canons of the profession.
CUSTOMER SERVICE - INTERNAL & EXTERNAL
Because quality service impacts the bottom-line, developing
internal-external customer skills is essential in every business. Superior
service is no longer an option, and external service is only as good
as internal service. Participants will learn how service impacts results,
establish service attitudes, identify service improvement opportunities,
develop a service improvement plan, drive the service commitment to
all levels, and maintain a high level of quality service throughout
your business or organization.
DEALING WITH CHALLENGING PEOPLE AND
Dealing with different types of people day in and day
out can prove a challenge in today’s fast-paced environment. This course
is designed to help you reduce frustration and burnout in dealing with
challenging people and situations, give and take criticism, solve problems,
avoid being the target for bad behavior, improve communication with
tact and sensitivity, provide practical solutions to dealing with challenging
people and situations.
DELEGATE - UP, DOWN, & ALL AROUND
To maximize resources and develop employees and teams,
learn to delegate, with and without authority. You will learn how to
delegate and be delegated to skillfully, know what, when and why to
delegate, delegate don't dump, identify barriers of effective delegation,
understand requirements and guidelines for effective delegation, assess
delegating skills, and prioritize to focus on results. Even if you have
multiple managers, serve on a team or, have no one to delegate to, this
program will help boost results, get more done on time, without reminders,
and enjoy the process.
DISCIPLINE & PRAISE
Learn what discipline is and when to use it effectively,
counsel poor performers, and avoid liability. On the flip side, learn
how to reinforce, recognize, energize, praise, and, use performance
management to improve behavior, results and communication.
DIVERSITY : VALUING DIFFERENCES
Enhance sensitivity and awareness of unconscious decisions
and behaviors toward minorities, women and ethnically different employees
and, set personally appropriate objectives to value differences.
Management and employees must work together as a team,
sharing common goals and responsibilities to satisfy customers. Understand
and apply the concepts of empowerment, make yourself more valuable to
the company, your manager and your customers, enhance your present position
and future opportunities. Empowerment enables managers and employees
to maximize information and self-management, foster independent decision
making and creativity, improve trust, service and customer satisfaction,
and save cost and time for improved morale, motivation and productivity.
Identify organization's, managers' and employees' roles and responsibilities
for practical application.
Is separating right from wrong in our day-to-day business
decisions more difficult than it used to be? Is there so much pressure
to achieve results that integrity is tested? How do you handle situations
that breach your basic sense of integrity? How do you approach someone
who intentionally or unintentionally asks you to cross the line? This
session explores potential ethical dilemmas, what constitutes unethical
behavior, consequences and possible impact to the organization and individual,
and recommended steps to take to prevent and correct such situations.
FACILITATION / PRESENTATION SKILLS
Enhance current presentation skills, raise confidence
in addressing groups, facilitate discussions & interaction, determine
appropriate training methods and styles, build rapport with the group
and keep the group’s attention for an enjoyable process.
FEEDBACK: HOW TO GIVE IT AND RECEIVE
Gain the necessary tools give or receive feedback, share
concerns, diffuse anger, and confront problems without blaming. (Cassette
tape also available.)
THE FEMALE ENTREPRENEUR © HOW TO START
AND GROW A BUSINESS
Determine your entrepreneurial instinct--the what, why,
when and where of owning your own business. In this course, women business
owners will assess and prevent obstacles, risks and rewards, set goals,
develop a business plan, learn how to promote, sell, negotiate, secure
credit and financing, and more essential to growing a business. (Book
The Female Entrepreneur is available.)
Age 6 or 106, success is less of what you have and more
of what you make of what you have. To achieve more of what life has
to offer and enjoy the process, learn how to integrate goal setting
into daily activities. Understand the process and importance of goal
setting, prepare meaningful, clear goals and follow through during
this motivational and application-oriented program.
IMAGE, ATTITUDE, PERFORMANCE - PROFESSIONAL
The professional essentials that impact your career and
opportunities - positively or negatively- image, attitude, and performance.
Learn how to project professionalism, gain support and sell your ideas,
give and take feedback, use your personal power, overcome image killers,
identify your style and strengths, deal with challenging people and
situations, share goals, assess risks, increase visibility and credibility,
project a positive attitude, understand changes, become a more valued
contributor, and develop a personal action plan.
INFLUENCING WITHOUT AUTHORITY
As more and more companies re-organize along the lines
of a horizontal structure as opposed to the vertical style of management,
those who need to get action from other employees are not necessarily
those in charge. As responsibilities increase, smooth operations and
productivity of the organization depend on the ability to collaborate
for common goals. Influencing Without Authority deals with the challenges
of those who face increasing responsibilities without having the mandated
authority to demand results from others. Participants will receive the
tools to achieve goals, build confidence and collaboration, lead and
deal more effectively with others.
will enhance their abilities to assess listening, interpersonal, and
assertive communication skills, read body language, and facilitate
team/group discussions. It will assist you in dealing with difficult
people and situations, rumors and disagreements. Deal with anger and
emotions, excuses, blaming, passive-aggressiveness, unfair criticism,
counterproductive behaviors and comments to gain respect and self-control
for greater effectiveness and less stress.
Think about the most outstanding managers or employees
you’ve worked with. What sets them apart? Learn how to make things happen
and get things done by taking next step action- anywhere, anytime. Assess
your leadership style, learn and apply the basic principles of leadership,
achieve goals, fulfill personal mission, assertively deal with people
and situations, sell ideas, and get results with or without authority.
LEGAL ISSUES FOR SUPERVISORS
From orientation, hiring, firing, interviewing, evaluating,
documenting, discipline, legal issues, harassment, record keeping, and
compliance. Topics may be combined or are offered as separate programs.
We spend half our day listening yet remember half of
what has been said. 25% of our days is spent doing the job a second
time- preventable through clear communication and active listening.
Learn to listen instead of hearing for greater relationships, respect,
and results. Listening is one of the most used, needed and least taught
skills. Listening skills will give you an extra edge.
MANAGING MULTIPLE PROJECTS & PRIORITIES
Juggling multiple projects and priorities with competing
deadlines requires planning and organizing skills to optimize resources
and time and unlearning habits that can block effectiveness. This session
is designed to help you plan, prioritize, implement and complete multiple
projects on time, delegate and track assignments, deal with changes
and challenging personalities, eliminate time wasters, and integrate
new habits and techniques to improve personal productivity.
Marginal performance impacts results, relationships and
can lead to escalating situations and deteriorating performance. Recognize
symptoms early to appropriately correct, prevent and improve performance
or conduct. Learn how to respond to performance problems due to attitude
or ability, communication, motivation, skill or insubordination. Develop
a performance management plan with agreed upon tasks, responsibilities,
Increasingly more work is accomplished through team meetings.
Without proper skills, such meetings can cost up to 3 times as much
as any results produced and waste half the time spent in them. This
session helps you maximize time, results and resources to assure meetings
are a source of productive satisfaction. Learn how to plan and lead
meetings before, during and after, as both a leader and a member, and
clarify roles, responsibilities and expectations.
Mentoring, a process used since the beginning of time
to coach, advise, and develop those with less knowledge or experience,
is gaining as a workplace strategy to benefit both professionals and
their organizations. Learn how to develop a mentor program or mentor
relationships, help mentors and mentees to assess potential, clarify
expectations, set parameters, network, and avoid potential problems.
MOTIVATION FOR PERFORMANCE AND PRODUCTIVITY
This session will help you to maximize productivity,
enhance morale, support, inspire greater initiative and innovation.
Learn how to motivate and de-motivate by knowing what today's employees
want and expect, identify individual values, needs, drives and motives,
to reward, reinforce, build loyalty, commitment and morale.
NEGOTIATION - POWER PERSUASION
To get more of what you want, improve your communications,
increase your business, close more deals, get better terms, and enjoy
the satisfaction of win-win interactions, this course is for you. You
will learn proven techniques to help you get ahead professionally and
personally, to understand the cooperative nature of good negotiation,
to overcome timidity, and develop insight into other’s motives.
PERFORMANCE MANAGEMENT & APPRAISALS
Performance management and appraisals need not be a dreaded
process when it can be a positive, proactive, and productive tool, depending
on the approach, training and communication necessary to support the
process. Learn what performance management entails by implementing an
effective process and practice to support the success of the individual
and company. Establish an appropriate environment, compare performance
to objectives and job descriptions, provide effective feedback, comply
with legal aspects, clarify requirements and expectations, prepare,
conduct, participate, and follow-up discussions to productively manage
performance and coach improvement.
PROBLEM SOLVING AND DECISION MAKING
Faced with problem situations every day, managers must
have practical, skills-oriented techniques to facilitate solving problems
and making decisions. In this session, you will improve individual and
group problem solving abilities, develop a preventive attitude, convert
non-programmed to programmed decisions, reach consensus, facilitate
group solutions, learn numerous techniques, and discover your approach
to decision making.
Success seems to be 80% people skills and 20% technical
knowledge. Understanding professional etiquette, business protocol and
people skills builds confidence and gives professionals a competitive
edge. This course helps polish grammar, grooming, listening and communication
skills along with providing practical instructions on business travel,
entertaining, table manners, introductions and setting up effective
business meetings. In a world of declining manners, it is that special
polish that makes a person stand out. Topics can be customized.
QUALITY - CONTINUOUS IMPROVEMENT
For continuous improvement, learn basic quality concepts,
terms, principles, techniques, and methods, identify improvement opportunities,
set objectives and develop a quality improvement plan.
How much do you believe in yourself? Self-esteem is a
personal trait that can be improved by any person willing to commit
themselves to the task of positive self development. Enhance your personal
and professional success by identifying your strengths, overcoming negative
messages, building confidence and self-acceptance, and create a positive
If approaching an employee or co-worker can seem difficult
at times, learn how to communicate with sensitivity, give and take feedback
to build relationships and results, and assert without offending.
SEXUAL HARASSMENT -CREATE A HARASSMENT-FREE,
Learn what sexual harassment is, the laws, company policies
and procedures on harassment, how to respond to inappropriate comments
or behaviors or to an employee's concern, fulfill our legal and moral
SEXUAL HARASSMENT - HOW TO INVESTIGATE
AND RESOLVE ALLEGATIONS
An employee walks into your office and claims sexual
harassment. What should you do or not do? This program will strengthen
your company and protect your people by preparing participants to swiftly
and effectively deal with sexual harassment, determine what happened,
respond with actions appropriate to the facts by investigating complaints
and handling sexual harassment claims in a way that is fair to all parties--from
prevention, throughout investigation to corrective action.
We need skills to cope with the additional workload.
This course will help you identify causes, reactions, types and symptoms
of stress, recognize and prevent burnout, give and take criticism, make
decisions and solve problems systematically, assert without offending,
and improve your health, balance and perspective.
SUPERVISOR'S ESSENTIAL SKILLS
Gain practical skills to improve your effectiveness &
enhance your confidence as a supervisor, respond to higher expectations
& increased responsibilities in a changing workplace. Learn how
to interview, hire, solve problems, make individual & group decisions,
lead a team, identify workstyles, develop & train, coach & evaluate
performance, counsel and discipline, schedule, reward and recognize,
solicit suggestions, give & receive feedback and directions, delegate,
set goals, use authority appropriately, resolve conflicts, plan, manage
multiple projects & priorities, understand legal issues, prevent
harassment & discrimination, communicate, & build teamwork.
TECHNICAL SUPERVISORS MANAGEMENT SKILLS
This session will help technical supervisors achieve
objectives, involve employees, coach - counsel - discipline, give directions
and feedback, delegate, build teamwork, motivate, recognize and reinforce,
convert technical power to personal power and appraise technical staff
while facing greater expectations and responsibilities in a fast changing
THE WOMAN MANAGER©
What does it take to get on top and stay there? This
presentation is based on the book by the same name, written by Dr. Connie
Sitterly. You will learn how to maximize your present position, understand
power and politics, lead, gain visibility, be taken seriously, identify
career competencies and overcome career blocks, develop promotable skills,
network, leadership and initiative. (Book available.)
TIME MANAGEMENT - WORKING SMARTER
Get a 12-hour return on your 8-hour day by employing
the techniques implemented in this course. You will learn how to manage
the #1 asset -- time, manage multiple priorities and paperwork, handle
interruptions, organize work area, manage telephone, overcome procrastination,
clear clutter, implement planning techniques, delegate, give instructions,
analyze how you spend your time and eliminate time wasters. (Cassette
This comprehensive course is designed for those who must
present training programs. The need to address this vital skill is becoming
more important as positions change and re-training is needed. This session
teaches you to use adult learning principles, develop learning objectives,
outline training content, select training methods suited to your audience,
use and develop training tools, employ facilitation techniques, handle
problem situations and apply your training skills like a seasoned pro.
TRAIN-YOUR-TRAINER: CERTIFICATION PROGRAMS
Train-The-Trainer certification programs are available
on 20+ topics. Scripts, instructor's guides, workbooks and color overheads
are included. Individuals may become a certified trainer/program presenter
upon completion and fulfillment of the MTS Train-The-Trainer certification
process and agreement.
TURN A GROUP INTO A TEAM
In the midst of a rapid changing, competitive business
environment characterized by diversity, restructuring, downsizing and
quality / service initiatives, teams drive the improvement process to
accomplish more, better, faster. This course will help turn your group
into a team, provide the guidance to avoid pitfalls of teaming, and
create an esprit de corps in your workplace.
Dealing with hostility and violence in the workplace
is an escalating issue costing U.S. companies $40 billion annually,
and families, co-workers, friends and victims... unmeasurable. Recognize
warning signs and traits of difficult or potentially violent employees,
understand possible catalysts and legal considerations, learn how to
diffuse potential violence, assemble crisis team, develop procedures
and policies, deal with trauma. Learn how to talk with a potentially
violent employee...what to do, what not to do.